Curious about the experiences of some of our customers? Read the stories of companies, resellers and institutions that are already using FileCap.
GRID manages the IT environment for about 1800 users, we are working hard every day to keep the continuity and quality of our services. Offering offering a safe environment in which sensitive data can can be sent is part of that, of course." To get the municipal employees enthusiastic and well-informed about FileCap right away, a clear user manual was made about FileCap, a clear user manual was created. "People use Outlook, and with the FileCap plugin, employees can send sensitive data securely with a single check mark in the taskbar. sensitive data securely. The data is retrieved by the recipient, who can can only open the file if he has the password. This password must, of course, meet certain security standards, and it is enforceable.
Erik van Verseveld, Team Leader & Senior Network and application specialist at Region Rivierenland: "After a brief online search short online search we ended up at FileCap, who offered us a demo. Of course we had some conditions, but after the test it turned out that FileCap completely fulfilled the requirements we had set. Also we heard good reactions from other municipalities who FileCap. Moreover we knew Contec, the supplier of FileCap, as a reliable company that supplies good security products. that delivers good security products. So the demo converted to a permanent license without any problems. The installation is really very simple and can be carried out by any network administrator."
Service is a high priority at Munsterhuis. The organisation regularly tests the quality quality of service by means of surveys, and also keeps a close eye on the customer's needs. The organization regularly tests the quality of service by means of surveys, and also keeps a close eye on the customer's needs. Baartman: "If the customer receives a document that has been sent sent with encryption, it must be easy for him to open and save. We We don't want customers to give up because it's too much of a hassle. FileCap has proven to be user-friendly for both our employees and our clients. Moreover, we have set up the FileCap portal with our look & feel, so our employees, customers and partners end up in a recognisable Munsterhuis environment. Munsterhuis environment. This also fits perfectly with our commitment to quality and service."
Pro-Install is a valued IT partner in the SMEs, and it is precisely in this segment that a great deal of IT management and maintenance is outsourced. That is why Pro-Install FileCap in two ways. Van der Gouw: "FileCap is a product that you install on your own server, but many MKB-ers work in the but many SME people work in the cloud and don't have a server. cloud and don't have a server. That's not a problem, because we also offer FileCap as a service. We We arrange the hosting and take care of the licensing structure, and the customer is happy that we are taking and that they can still use a safe sharing service that complies with laws and regulations. regulations. For clients that are a bit larger, and do have enough bandwidth and a server in house, we implement we implement FileCap so it runs on premise."
"Customers who do not have their own server environment can also turn to ComPromise Domino . Normally, we install the FileCap server in the customer's environment. But we also work for companies that outsource their IT and use our cloud servers. Thanks to FileCap's MSP model, we will soon be installing FileCap on our cloud servers so that multiple parties can use it. Because we work with data centers that are ISO certified, and themselves meet the standards of ISO27001:2013, ISO 9001:2015 and NEN7510:2011, customers know that they are compliant. We expect that this secure service will not only be successful with our existing customers, but will also put us in touch with new, interesting prospects."
Biga Group works with sensitive personal data of employees with a distance to the labor market. These employees are well supported, and that requires a lot of administration and documentation. Heavy documents with personal data were previously sent via the cloud solution WeTransfer. There was no security, and it also required a lot of handling before the document could be sent. Biga Group wanted to replace this with a secure, user-friendly solution. They found this in FileCap.
Xantion's clients have between 20 and 250 workstations on average and use FileCap to send different types of information. "Of course when you think of privacy-sensitive information you immediately to healthcare institutions and that's right, they use FileCap a lot," Oelen says. "But we also have accounting firms and a pension advisor who send their files with encryption via FileCap. There's even a real estate agency that doesn't want to run the risk of an AVG fine and so emails with FileCap." Xantion offers FileCap in two ways. The FileCap server can be installed on a company's server, then it runs locally. installed, in which case it runs locally. Clients can also choose to use FileCap asa service, and then pay a fixed monthly fee for the use of the Xantion service for the secure sending of attachments. Oelen: "Both situations work fine. After we have installed FileCap we install FileCap, customers can start using it right away. Just as easy as getting water from the tap. Then we hardly ever hear anything about it. No comments or complaints: that's good news for good news for all parties."
Currently, 700 GGD employees use FileCap, and in the past year, 190,000 documents have been securely uploaded and forwarded. "These figures show that our employees are using FileCap frequently and without problems. As an IT administrator, I am also very pleased with the solution. Many companies do not realize that e-mail is a relatively old-fashioned product, where it is possible for uninvited guests to look in. For us as a GGD, it is essential to combat this, and to email files in such a way that security is guaranteed. With FileCap, we have this nicely taken care of."
The lawyers and secretaries at JPR use FileCap a lot. The Outlook plug-in makes it very easy to send files securely. We didn't have to do any training, the product is very intuitive. An important additional advantage is that we can also send our customers an invite to email us the documents in encrypted form. This way we ensure that security goes both ways, which is important with legal documents. "It's not very practical to use a secure-mail solution alongside a secure file-transfer platform. The fact that these solutions are available within one environment provides overview and simplicity. We love that at JPR lawyers."
FileCap was installed by the IT team in April 2018. "That was easy to do, we had it up and running within half an hour. Then we informed all the staff and sent a user manual around. FileCap is very intuitive, so many staff only had to see it once and were able to get started. Thanks to an Outlook plug-in from FileCap, it is now easier to send an attachment securely by email than to use WeTransfer, for example. Then you see that the product just adds up."
Since August 1, 2018, AOC Oost and Groene Welle have merged into one educational organization: the Zone.college. Bunskoek: "The merger was quite a challenge, also in terms of IT. We completed the merger last summer and then had time to compare different file transfer solutions. The most important thing was that the solution could be run locally and that the ease of use was high. As an educational institution, we have a limited budget, so we looked at the rates with a keen eye. FileCap emerged as the most suitable solution." Not only does the product have to be of high quality, the educational organization believes that the cooperation with the supplier must also be equal. Van Veen explains: "With large software suppliers you are often no more than a number. That's not a problem if everything runs smoothly. But if something goes wrong, or you have a special request, it's nice if the supplier listens to you and takes you seriously. That's what FileCap does! An example: the password to open the attachments of the mail is sent via SMS. We were already working with an SMS center and wanted to continue using it. FileCap then added them to their SMS provider list. This shows that FileCap is happy to think along with us, and that creates a lot of trust."
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